Privacy Policy

Control Industries Pty Ltd ("Control Industries", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or contacting us, you agree to the collection and use of information as described below.

Information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• Information you give us — your name, company, email address, phone number and any details you include when you submit an enquiry, request a quote, or contact us by phone or email.
• Technical information — when you visit our website our servers may automatically record information such as your IP address, browser type, pages visited and the date and time of access.

How we use your information

We use the personal information we collect to:

• respond to your enquiries and provide quotes;
• deliver, manage and improve our services;
• maintain and improve the security and performance of our website;
• comply with our legal and regulatory obligations.

We do not sell or rent your personal information, and we do not use it for marketing without your consent.

Disclosure to third parties

We may share your information with trusted service providers who help us operate our business and website — for example email and hosting providers — and only to the extent necessary to provide those services. We may also disclose information where required or authorised by law.

reCAPTCHA

Our contact form is protected by Google reCAPTCHA to help prevent spam and abuse. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. reCAPTCHA collects hardware and software information and sends it to Google for analysis.

Cookies

Our website uses only the cookies necessary for it to function and to provide spam protection via reCAPTCHA. We do not use cookies for advertising. You can disable cookies in your browser settings, although some features may not work as intended.

Data security and storage

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Some of our service providers may store data on servers located outside Australia; where this occurs we take reasonable steps to ensure your information is handled consistently with this policy.

Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or de-identified.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.